TERMS & CONDITIONS
We listen carefully to our league members and the convenience of scheduling is consistently one of the most important things to our members. With the help of your feedback we have put in place these policies to help create the best possible league experience.
GAME SCHEDULE & NO RESCHEDULING
Before registering for the season you can check all key game dates & deadlines for the upcoming season to ensure your commitment to the league. We have done our best to meet scheduling preferences to the best of our ability by ensuring late evening games and minimizing weekend commitment. Due to limited gym availability throughout the city we cannot guarantee that every game date and time will 100% matchup with your preferences. Once the schedule is released for the season, any scheduling issues must be brought to our attention within 24 hours of the schedule release. After this 24-hour window there will be no rescheduling under any circumstances unless there is an unforeseen gym closure (usually weather or a school having to change their schedule).
1A. PLAYOFFS SCHEDULE POSTED BEFORE SEASON
Players have consistently requested that we release the playoff schedule at the beginning of the season. The full season schedule including the playoff schedule is posted on our "schedule" tab. We ask that all team captains/ team managers make sure their players are available during all of the dates & times for the playoffs. We are not able to change playoff dates and times.
2. TO AVOID NO-SHOWS WE REQUIRE 5 PLAYERS MINIMUM RSVP’S EACH WEEK TO AVOID AUTOMATIC FORFEIT
Players who have experienced their opponent no-showing for a game have consistently told us what a letdown it is. To eliminate forfeits we have enacted a strict RSVP & forfeit policy.
We require teams to have 5 players RSVP’d by 12 PM the day before their next game.
Team Captains/ Team Managers must submit RSVPs for all players on their team attending that day either though our website or by email.
Any team that does not have at least 5 available RSVP players by 12pm the day before their game automatically forfeits. The team captain will be notified that their team has forfeited their game and the team will receive a loss. Forfeited teams will lose their security deposits as they are no shows
2A. $150 FINE FOR NO SHOWS
If a team no shows to any scheduled regular season or playoff game, that team will lose their security deposit provided at the start of thee season. Any no shows there after a fine of $50 will be applied. Once a team registers into the league it’s the responsibility of the team to make sure they can commit to the games schedule and find at least 5 players to attend scheduled games throughout the season. Otherwise no shows are inevitable and it will ruin the experience for their opponent.
PAYMENT TERMS & DEADLINES
We strongly prefer for Team Managers/ Captains to pay the entire team fee as one entry. Team Manager/Captain will submit payment via E-transfer or Cash Payment and have until the noted payment deadline to pay their roster fees.
The league is pay to play and at this stage unable to support having teams in that wish to pay after the start of the season.
If your team does not have enough players you have the option to pick up individual players from the free agency page on to your team. Free agency players pay free agency costs. Free agents must be requested by the individual player draft deadline.
There are more details on the individual player draft below.
FREE AGENTS / INDIVIDUAL PLAYER DRAFT
To help teams that are having a hard time finding enough teammates to form and complete a roster of 12, The Dream League has introduced the Free Agency/Individual Player Draft.
The Individual Player Draft gives teams the ability to add to their roster. Teams can pickup up to 2 free agents to compete a roster of 12 players. Team may not drop free agents once they have been drafted into a team.
ALL 'FREE AGENTS' TEAMS
Should there be a shortage of team registrations into the league, Dream League Directors will contact free agents in order to form an all free agent team. If a10 player roster of an all Free Agent team is formed, Free agents no longer pay the free agent fee but pay as if they were registered as a Team and pay regular player fees.
We will provide a 100% refund for any refund requested within 72 hours of the purchase being made so long as the refund is requested at least 72 hours in advance of the registration deadline.
The Dream League does not have a Full-time support staff dedicated to refunds. The company processes refund requests once a week, Mondays. Please allow for 5-10 business days for us to process your request and to reply to you with a confirmation of whether a refund was approved. If a full or partial refund is approved you will be sent additional instructions once the refund is approved.
REFUND APPROVAL GUIDELINES
It is in our sole discretion to give partial or full refund to players who do not follow our rules and policies or quit after having registered. It should be understood that our fees are set based on a projected number of players. If a player is removed or quits, it is in our sole discretion to give partial or full refund and can withhold any such refund if and until a substitute player is obtained..
Refund requests are responded to within 5-10 days of the refund request being submitted. Any refund or credit offered will be returned within 5-10 business days of a resolution being reached on the refund request.